Customer Information

Customer Information and Instruction on Right of Revocation

If you wish to order any goods from our Online Shop, please note the following:

(1) Our contract language
The contracts with you are concluded exclusively in the German or English language, depending on whether you place your order via the Germanspeaking or via the English-speaking online shop site. If your order is placed via our German website, the German version of the General Terms of Delivery [LINK: General Terms of Delivery German] applies exclusively. If the order is placed via our English website, the English version of the General Terms of Delivery [LINK: General Terms of Delivery English] applies exclusively.

(2) Essential features of our goods
The essential features of the goods offered by us as well as the period of validity of limited offers can be found in the individual product descriptions within our Internet presence.

(3) Warranty
If the delivered goods show a material defect, you are entitled in line with the statutory provisions to demand supplementary performance, withdraw from the contract or reduce the purchase price. If the goods are used goods, the claims based on defects become statute-barred after one year from the receipt of the goods. This does not apply to liability based on injury to life, body or health and in case of gross negligence. Mandatory foreign law remains unaffected.

(4) Conclusion of the contract between you and us
The presentation of our goods does not constitute a binding offer on our part. Only your order of the goods constitutes a binding offer according to Section 145 BGB [German Civil Code]. The exact time a contract is concluded between you and us depends on the payment method you choose:

Immediate transfer (Sofortüberweisung)
After you completed your order with the button “Complete payment”, you are forwarded directly to the payment provider,  Sofort GmbH. There, you only need to enter your bank details, PIN and TAN.
The transfer is immediately carried out by clicking the “Next” button, and a contract between you and us is therefore concluded. The “Immediate transfer” payment option is only available for customers from Germany, Austria, Switzerland, Belgium, United Kingdom, Netherlands, Italy, Poland, Hungary, France, Spain, Czech Republic and Slovakia!

Credit card
After you completed your order with the button “Complete payment”, you are asked in the next step to enter your credit card number, validity and verification number. The sales contract is already concluded by clicking the button “Yes, I confirm the payment”. The amount is only debited upon the dispatch of the goods. The “Credit card” payment option is only available for customers from Germany, Austria, Belgium, Denmark, Luxembourg, Estonia, Finland, France, Ireland, Italy, Latvia, Liechtenstein, Monaco, Poland, Portugal, San Marino, Sweden, Switzerland, Slovakia, Spain, Czech Republic, Greece, Andorra, Malta and Cyprus!

PayPal
After you completed your order with the button “Complete payment”, you are forwarded directly to PayPal. There, you need to log in and confirm the payment by clicking the “Pay now” button, which leads to the conclusion of the sales contract between you and us. The purchase price is credited to us immediately.

(5) Technical steps for concluding the contract and options for correction
You can identify any input errors before you place your order in the order step 3. “Complete order” and correct them at any time by means of the deletion and change function before you send the order by clicking the button “Complete payment”.

(6) Non-available goods
Should the goods you ordered not be available, we reserve the right to not render the service.

(7) Our prices / delivery
The prices stated by us are gross prices and include the statutory value added tax. Shipping costs may be added; an overview of shipping costs can be found here [LINK: Order Process & Delivery].
If orders are placed via our online shop, we only deliver to the European Union and to Switzerland.

(8) Maturity of the purchase price
The purchase price becomes due for payment immediately with the purchase order. You choose how to pay for the goods.

(9) Your right of revocation
Instruction on right of revocation / Right of revocation
You are authorised to revoke this contract within fourteen days without stating any reasons. The revocation period is fourteen days from the day when you or a third party appointed by you who is not the carrier took possession of the goods.
To exercise your right of revocation, you must inform us, Graupner/SJ GmbH, Henriettenstr. 96, D-73230 Kirchheim/Teck
Phone: +49 (0)7021 722-0, Fax +49 (0) 7021 722-199, info@graupner.de by means of a clear statement (e.g. by letter sent by post, fax or e-mail) about your decision to revoke the contract. You can use the attached sample revocation form; however, this is not mandatory. To comply with the period for revocation, it is sufficient to send the notification about the exercise of the right of revocation before the period for revocation expires.

Consequences of revocation
If you revoke this contract, we have to repay to you all payments received by you, including the delivery costs (except for the additional costs resulting from your selection of a delivery method other than the least expensive standard delivery method offered by us) immediately and no later than within fourteen days from the day we received the notification about your revocation of the contract. For this repayment, we will use the same means of payment you used in the original transaction, unless something else was expressly agreed with you. We will never charge you any fees due to this repayment. We may refuse the repayment until we have received the goods back or until you produced prove that you have sent the goods back, whichever is earlier. You must return the goods to us or hand them over to us immediately and, at any rate, no later than within fourteen days as from the day you
inform us about the revocation of this contract. The deadline is deemed observed if you send the goods prior to the expiry of the fourteen-day period. You will pay the direct costs of the return. You only need to compensate for any lost value of the goods if this lost value is to be attributed to any handling of the goods not required for the check of their quality, features and functionality.

(10) Storage and accessibility of the contract wording
The data required for processing the contract between you and us are stored by us. The order data and the General Terms and Conditions are sent to you by e-mail. You can view our General Terms and Conditions on this website at any time. For security reasons, you order data are only accessible via a customer account online after your order is completed.

(11) Our Terms and Conditions
Apart from that, we refer to our General Conditions of Sale [LINK: General Terms and Conditions].

(12) Online Dispute Resolution
The EU Commission offers the possibility for Online Dispute Resolution on an online platform operated by it. This platform can be accessed at http://ec.europa.eu/consumers/odr/
[LINK: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage]

(13) Who are we?
Graupner/SJ GmbH
Henriettenstr. 96
D-73230 Kirchheim/Teck
Commercial Register of the Local Court of Stuttgart, HRB 744445
Managing Director: Hannes Runknagel
VAT ID: DE815411700