Graupner Service

The aim of Graupner's in-house service is to offer all customers an exclusive repair service.
We are constantly optimizing our service to ensure moderate handling times and costs.
You can find all vital information on our service form below.
Place the completely filled service form and the purchase receipt into the shipment.
This ensures a smooth and quick handling process.

Details
For each item, please send a completely filled single service form and the purchase receipt
Inspection and diagnostics will be charged with a minimum of 20,00 Euro per item
Repairs will be charged with a minimum of 24,90 Euro per item
Every return shipment is insured by DHL and GLS

 

Methode of payment
Payment by cash on delivery (only in Germany)
Prepayment
Cash (only by self-collection)
Warranty (only within warranty period)

 

Graupner service points

 Country Contacts

 

 

 

Germany

 
 

Graupner/SJ GmbH
Henriettenstr. 96
D-73230 Kirchheim/Teck

Service Hotline:
Monday - Thursday
9.15 am - 4.00 pm
Friday
9.15 am - 1.00 pm

Phone: +49 (0)7021 / 722-130
Fax: +49 (0)7021 / 722-199

Service form in German
Service_Formular_DE

Service form in English
Service_Form_EN

Email: service@graupner.de

Business hours:
Monday - Thursday
07.30 am -  9.00 am
09.15 am - 4.00 pm
Friday
07.30 am - 1.00 pm

Belgium / Netherlands

Jan van Mouwerik
Slot de Houvelaan 30
NL 3155 Maasland VT

Phone: (+31) 10 59 13 59 4
Fax: (+31) 10 59 13 59 4
Email: van_mouwerik@versatel.nl

Switzerland

Graupner Service Schweiz
Christoph Wey
Holzstrasse 73
5745 Safenwil

Phone: +41 (0)76 429 69 69
(Mo - Fr 09:00 am – 5.00 pm)
Email: graupner.ch@gmail.com

Service form in German
Reparatur-Formular-CH_deutsch

Service form in French
service-apres-vente-info-F

Slovenia / Czech Republic / Poland  

TRIVOX
Dobravice 110
533 53 Pardubice

Phone: (+420) 46 33 58 73 8
Email: podpora@trivox.cz

Spain

Anguera Hobbies
C/Terrassa 14
E 43206 Reus (Tarragona)

Phone: (+34) 97 77 55 32 0
Fax: (+34) 97 77 74 96 8
Email: info@anguera-hobbies.com
Internet: www.anguera-hobbies.com

France

Graupner Service France
Gérard Altmayer
86, rue St. Antoine
F 57601 Forbach-Oeting

Phone: (+33) 38 78 56 21 2
Fax: (+33) 38 78 50 00 8
Email: g.altmayer@graupner.fr

Italy

GiMax
Via Manzoni, no. 8
I 25064 Gussago

Phone: (+39) 30 25 22 73 2
Fax: (+39) 30 25 22 71 1
Email: gimax@gimaxmodel.com

Luxembourg

Kit Flammang
486, rte de longwy
L 1940 Merl

Phone: (+35) 23 12 23 2
Fax: (+35) 23 13 04 9
Email: tabecofly@gmail.com

Great Britain

Graupner UK Service Department
David Selman
7 Anchor Business Park
Castle Road
Sittingbourne
Kent, ME10 3AE

Phone: Tel: +44 (0) 1795 437056 ext 612 or option 3