Order Process & Delivery

1) Order Process

Our Graupner Online Shop provides you with the option to order the available articles of the Graupner range electronically in a few steps.

Selection of our products
Select the products you wish to order by clicking the “Edit shopping cart” button. Your selected product is placed in the basket.

Order of our products and conclusion of contract

Basket
You can change your selection at any time until you send your order by changing the number of products, by removing the selected products by clicking the X-field “Delete” or by cancelling the order process. By clicking the “Checkout” button, you start the next order step.

Registration / Personal data
Please log in with your e-mail address and your password if you already have a customer account; otherwise, please register as a new customer. You also have the option to place a “guest order” by checking the “Don´t create customer account” box. Your data are collected, processed and used in compliance with the data protection provisions (Link Data Privacy). Your data are not used otherwise and are not passed on to third parties.
By clicking the “Continue” button, you can select your desired payment method. By clicking the “Next” button, you can start the order step “3. Complete order”.

Check invoice address
Now you can check your invoice address. By clicking the “Change” and then the “Save” button, you can change the invoice address. By clicking the “Others” button, you can retrieve your previous invoice addresses.

Check delivery address
Now you can check your delivery address. By clicking the “Change” and then the “Save” button, you can change the delivery address. By clicking the “Others” button, you can retrieve your previous delivery addresses.

Check payment and shipping
Now you can check your payment and shipping method. By clicking the “Change” button, you can select your desired payment and shipping method. By clicking the “Save” button, you get back to the order step “3. Complete order”.

Complete order process / General Terms and Conditions and data protection
In the order step “3. Complete order”, you can see an overview of your order: the selected products, the shipping and invoice address and your contact details. Please check if all details are correct and carefully read the General Terms and Conditions and the cancellation policy. You can only continue with the order if you agree to the General Terms and Conditions and the Data Privacy Statement (checking the box). By clicking the “Complete payment” button, you can start the payment process.
 
Contract between you and us
The time when the contract between us and you is concluded depends on the payment method you choose. You can find related details in our consumer information [Link Consumer Information]

2) Delivery

The goods are shipped after the payment is received within one to three working days (except for bulky goods and forwarding agent), but as soon as possible in all cases. The shipping costs for your order are displayed before the order process is completed.

Parcel shipping
Parcel shipping is carried out by DHL or GLS.
The shipping is free as from a goods value of EUR 100.00 to the stated countries. Free delivery is only possible with parcel shipping.

Bulky goods
The dimensions, the shape or the outer package can contribute here to the fact that a package is "non-sorting capability" and is therefore shipped as bulky goods.
Articles labelled as bulky goods are shipped by GLS. An additional 1,00 Euro is charged on the shipping costs for non-sortable goods.

Forwarding agent
Individual costs accrue for items that are sent by a forwarding agent due to their bulkiness or weight. The delivery is made by Spedition Wackler or by Spedition Heppner. The delivery date will be arranged with you by phone in advance. For this purpose, your telephone number is requested during the order process.

Non-listed countries of delivery
For the non-listed countries of delivery, a dispatch via the Graupner Online Shop is not possible. Individual order requests can be sent to Graupner by e-mail [info@graupner.de] at any time.

Shipping Costs including value added tax

Country Parcel Shipping Costs

Parcel Shipping
without Costs
from

Bulky Goods
(Add. to the Parcel
Shipping Costs)

Forwarding
Shipping Costs
Germany 4,90 € 100,00 € 1,00 € 45,00 €
Austria 7,20 € 100,00 € 1,00 € 73,00 €
Belgium 7,20 € 100,00 € 1,00 € 56,00 €
Denmark (No delivery to Greenland, Faroe Island) 7,20 € 100,00 € 1,00 € 130,00 €
Luxembourg 7,20 € 100,00 € 1,00 € 75,00 €
Netherlands 7,20 € 100,00 € 1,00 € 55,00 €
Czech Republic 12,90 € 100,00 € 1,00 € 68,00 €
Estonia 12,90 € 100,00 € 1,00 € 120,00 €
Finland 12,90 € 100,00 € 1,00 € 160,00 €
France 12,90 € 100,00 € 1,00 € 53,00 €
Great Britain Mainland 12,90 € 100,00 € 1,00 € 151,00 €
GB Guernsey 12,90 € 100,00 € 1,00 € No Forwading
GB Isle of Man 12,90 € 100,00 € 1,00 € No Forwading
GB Jersey 12,90 € 100,00 € 1,00 € No Forwading
Hungary 12,90 € 100,00 € 1,00 € 80,00 €
Ireland 12,90 € 100,00 € 1,00 € 135,00 €
Italy 12,90 € 100,00 € 1,00 € 55,00 €
Latvia 12,90 € 100,00 € 1,00 € 130,00 €
Liechtenstein 12,90 € 100,00 € 1,00 € 73,00 €
Lithuania 12,90 € 100,00 € 1,00 € 130,00 €
Monaco 12,90 € 100,00 € 1,00 € 53,00 €
Poland 12,90 € 100,00 € 1,00 € 77,00 €
Portugal 12,90 € 100,00 € 1,00 € 50,00 €
Portugal Azores 12,90 € 100,00 € 1,00 € No Forwarding
Portugal Madeira 12,90 € 100,00 € 1,00 € No Forwarding
Romania 12,90 € 100,00 € 1,00 € 160,00 €
San Marino 12,90 € 100,00 € 1,00 € No Forwarding
Slovakia 12,90 € 100,00 € 1,00 € 107,00 €
Slovenia 12,90 € 100,00 € 1,00 € 89,00 €
Spain 12,90 € 100,00 € 1,00 € 40,00 €
Spain Balearic 12,90 € 100,00 € 1,00 € 60,00 €
Spain Canaries 12,90 € 100,00 € 1,00 € 60,00 €
Sweden 12,90 € 100,00 € 1,00 € 93,00 €
Switzerland 12,90 € 100,00 € 1,00 € 78,00 €
Vatican 12,90 € 100,00 € 1,00 € No Forwarding
Andorra 19,90 € 100,00 € 1,00 € 53,00 €
Bulgaria 19,90 € 100,00 € 1,00 € 160,00 €
Greece 19,90 € 100,00 € 1,00 € 200,00 €
Croatia 19,90 € 100,00 € 1,00 € 107,00 €
Norway 19,90 € 100,00 € 1,00 € No Forwarding
France Corsica 49,90 € No Free Shipping 1,00 € No Forwarding
Malta 49,90 € No Free Shipping 1,00 € No Forwarding
Cyprus 49,90 € No Free Shipping 1,00 € No Forwarding