Right of Withdrawal

Instruction on the right of revocation

Right of revocation
You are authorised to revoke this contract within fourteen days without stating any reasons. The revocation period is fourteen days from the day when you or a third party appointed by you who is not the carrier took possession of the goods.

To exercise your right of revocation, you must inform us, Graupner/SJ GmbH, Henriettenstr. 96, D-73230 Kirchheim/Teck
Phone: +49 (0)7021 722-0, Fax +49 (07021 722-199, info@graupner.de by means of a clear statement (e.g. by letter sent by post, fax or e-mail) about your decision to revoke the contract. You can use the attached sample revocation form; however, this is not mandatory.
To comply with the period for revocation, it is sufficient to send the notification about the exercise of the right of revocation before the period for revocation expires.

The form of withdrawal is not valid to the following contracts:
Contracts for the delivery of software upgrades as soon as the software key for the upgrade has been sent to you by e-mail.

Please also include the form of withdrawal in the return shipment.

Consequences of revocation
If you revoke this contract, we have to repay to you all payments received by you, including the delivery costs (except for the additional costs resulting from your selection of a delivery method other than the least expensive standard delivery method offered by us) immediately and no later than within fourteen days from the day we received the notification about your revocation of the
contract. For this repayment, we will use the same means of payment you used in the original transaction, unless something else was expressly agreed with you. We will never charge you any fees due to this repayment.
We may refuse the repayment until we have received the goods back or until you produced prove that you have sent the goods back, whichever is earlier. You must return the goods to us or hand them over to us immediately and, at any rate, no later than within fourteen days as from the day you inform us about the revocation of this contract. The deadline is deemed observed if you
send the goods prior to the expiry of the fourteen-day period.
You will pay the direct costs of the return. You only need to compensate for any lost value of the goods if this lost value
is to be attributed to any handling of the goods not required for the check of
their quality, features and functionality.